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Logging onto Splashdata.com

Bob Moore Aug 06, 2014 08:33AM PDT

When I try to logon to Splashdata.com I enter my email and password and I am presented with a screen asking if I want to subscribe to Cloud Sync or continue with WIFI Sync. After selecting WIFI I am pushed back to the logon screen. This happens from Safari and from Google on Windows 7.

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Justin Cepelak Aug 06, 2014 11:58PM PDT SplashData Inc Representative

Thanks for contacting us. There is nothing to access on SplashID.com unless you are a SplashID Cloud Services subscriber – so it is asking if you want to switch sync methods. If you don’t, then it will take you back to the login screen.

SplashID Cloud Services subscribers can access and edit their data in the web app, change account settings and security options (e.g. 2-factor authentication), and access the included identity protection services.

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James Wood Aug 07, 2014 09:42AM PDT
I want to signin into my account to change my password. Are you saying I must use your cloud service to do so?
The Desktop version has no account settings area, only the Android app. What is a phone was inaccessible, the SplashID loyal customer would be without a way to manage his account.

Win7
Google Chrome
SplashID Safe v.7.2.4.760
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Justin Cepelak Aug 07, 2014 09:43AM PDT SplashData Inc Representative

Hi James,

Thanks for contacting us. Both the desktop app and the Android app have Change Password features.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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