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Simon Black Jul 04, 2014 09:14AM PDT

I changed my password to a pattern, but now cannot remember the Pattern Can you reset my security to my last password, which I have been happily using for months?

Up -3 rated Down
Justin Cepelak Jul 06, 2014 11:19PM PDT SplashData Inc Representative

Thanks for contacting us. Sorry, but we do not have access to your password history and cannot set it back. The only thing we can do is delete your account so you can create new password, but this will delete all data if it was in the cloud. Local backups may be able to be restored however.

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Scott Jul 10, 2014 12:48PM PDT
I have a similar question...I am able to use my text password to access my database, but I do not remember the pattern I set.

I looked but do not see a way to change the pattern without knowing what it currently is...since I can unlock the database with my text password, why not allow us to change the pattern?
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Justin Cepelak Jul 10, 2014 12:50PM PDT SplashData Inc Representative

You can enter the numeric equivalent of the pattern to change it if you want to change to pattern. The dots correspond to:

1 2 3
4 5 6
7 8 9

So a “Z” pattern corresponds to 1235789 for example.

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César de la Torre Aug 14, 2014 10:33AM PDT
As a follow up. ¿Is there a way to reset the pattern if I am able to use the text password in all the platforms?
Up -2 rated Down
Justin Cepelak Aug 14, 2014 10:34AM PDT SplashData Inc Representative

If you are using a text password now, just switch the input method back to keyboard in the login screens.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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