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Synchronization problems iPhone

Richard den Bak Jul 02, 2014 05:33AM PDT

Again, I encounter a frozen screen om my iPhone when I try to use SplashID after (WiFi) synchronization with my Mac.
I tried to see what advise you gave me last time, but your site seem te be changed, so the ticket-pages are gone.
My Mac version is 780 7.2.2, Build 780A
My mobile version should be the latest, but I can not check that right now.
Hope you can help me out.

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Justin Cepelak Jul 02, 2014 03:04PM PDT SplashData Inc Representative

Thanks for contacting us. Ok, assuming you have your data in the SplashID Desktop, I would delete and reinstall the iPhone app. Then login, and do a WiFi sync with the SplashID Desktop and see if that clears it up.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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