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No Data in SplashID Safe 7.0?

Jonas Sandquist Jun 28, 2014 07:15AM PDT

Hi

I have Splash ID Safe(7.2.4.760)with lifetime Splash Cloud Services.They are all set to sync to the cloud. All of my records show up on my android phone and in the cloud but none on my desk top not sure why?

Thanks

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Justin Cepelak Jun 30, 2014 12:48PM PDT SplashData Inc Representative

Thanks for contacting us. Please make sure that you have signed in with the correct email address. You can Logout, from the app menu, then it will quit and you can login again and that should clear it up.

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Holly Feb 16, 2015 01:17PM PST
Thank you for this fix. I was shocked to find my laptop SplashID has zero records in it this morning! The fix you gave worked, but I would appreciate an explanation for this failure. I made no changes at my end that would account for there suddenly being no records in my laptop SplashID. Thank you. ~Holly
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Justin Cepelak Feb 16, 2015 01:19PM PST SplashData Inc Representative

Hi Holly,

Thanks for contacting us. I’m not sure what could cause that, maybe some change in the Windows system?

You can update to version 8.0 and see if that makes a difference, but it may have been a one-time event.

https://splashid.com/downloads.php

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Ram Dec 04, 2018 02:16PM PST SplashData Inc Representative

Hi,

Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.

Support request form: http://support.splashdata.com/customer/portal/emails/new

SplashID Support

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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