I have Splash ID Safe(18.104.22.1680)with lifetime Splash Cloud Services.They are all set to sync to the cloud. All of my records show up on my android phone and in the cloud but none on my desk top not sure why?
Thanks for contacting us. Please make sure that you have signed in with the correct email address. You can Logout, from the app menu, then it will quit and you can login again and that should clear it up.
Thanks for contacting us. I’m not sure what could cause that, maybe some change in the Windows system?
You can update to version 8.0 and see if that makes a difference, but it may have been a one-time event.
Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.
Support request form: http://support.splashdata.com/customer/portal/emails/new
SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.