SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Windows 8

Robert Steinhardt Jun 27, 2014 06:30PM PDT

Hey guys. I have been using SplashID (great product BTW) from the get go when I bought my iPad1. Have finally installed product on my windows8 PC, iPhone 5 and Note 3. The upload of data worked perfectly and the 5, the N3 and desktop are all talking to each other perfectly (I imagine the iPad1 is too old to synch and that's ok).

My question is though that the Windows 8 version doesn't seem to synch with the web version, 5 or N3. Is that normal? I looked through past posts and couldn't see this question previously asked. Many thanks.

Up -5 rated Down
Justin Cepelak Jun 30, 2014 10:59AM PDT SplashData Inc Representative

Thanks for contacting us. The Windows 8 version, should sync with the cloud if you sign in with the same email as the other systems. I would try uninstalling and reinstalling it, and log in again. Please note that an internet connection is required for cloud sync to work.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found