3 to 4 weeks ago, I had serious problems with my PC. Installing a driver updater caused the PC to crash completely and I had to switch it off. I could not restart it afterwards.
The seller succeeded in backing up my data and installing window and other basic software. I than installed my software which was on CD or of which I had still the downloaded source or which I could download. When I came to SplashID safe and SplashShopper I used the downloaded source. I planned to import my data into them later. But your programs seem to be more intelligent than I: they just loaded my data. But I did not succeed to sync (wifi)with the Android phone anymore. The conditions of your checklist here are fulfilled. I always get the msg "SplashIDSafe not found on a computer ......". Additionally, I had bought in the meantime KeySafe. I don't dare to use it. Could you pse help me?
Thanks for contacting us. If your Windows user Documents directory was transferred from the old computer, the SplashID and SplashShopper data would have been transferred along with it.
The issue with WiFi sync is probably due to firewall or anti-virus software running on your new computer, preventing SplashID Desktop from broadcasting its availability to the mobile app.
Three things you can do:
1. Open the firewall preferences and add SplashID Desktop as an allowed app
2. Open the anti-virus software and add SplashID Desktop as an allowed app (or disable the anti-virus software altogether)
3. Switch to SplashID Cloud Services and have seamless automatic sync:
I don’t think cloud sync is overkill, but if you really don’t want to use that, I would suggest trying to enter the desktop computer’s IP address manually in the WiFi sync dialog on the mobile app.
Thanks for contacting us. Virtual NICs can and will confuse the SplashID Desktop network address binding. There is no way to force it to bind to a specific NIC, so the best option is to disable the other NICs when you want to sync SplashID.
SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.