SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

SplashData Safe Desktop - Win7 wierd behavior

Bob Kirby Jun 18, 2014 02:32PM PDT

Hi,

Recently finished migrating home computers to Win7, so now am on a truly "Windows 7 Network." Now, when I exit SplashID Safe, I obtain the error message "Error Creating Export File." I believe that means the application couldn't write out a backup file... and I suspect this has something to do with a feature regarding file access under Win7 that I just haven't learned about yet.

No other problems whatsoever with SplashID, clients... desktop or on Android phones, tablets, etc. I do suspect this is a Win7 security issue - not a SpashID Safe issue, but, can you assist me on this?

Thanks,
Bob

Up -6 rated Down
Justin Cepelak Jun 18, 2014 11:58PM PDT SplashData Inc Representative

Thanks for contacting us. I have a feeling it’s just a permission issue.

Find the SplashID data folder:

Documents\SplashData\SplashID\

Right click and select Properties.

Uncheck the Read Only box so that it is completely empty.

Click Apply, then OK.

Now try exiting SplashID Desktop and see if it works ok.

Up 0 rated Down
Terry Aug 25, 2014 12:26PM PDT
You keep giving the same answer, but it still does not resolve the problem. I've confirmed read-only/hidden/system attributes and NTFS security settings, they're all correct, and nothing makes a difference. This is Win7x64. Please stop guessing or answering based on your "feelings", and come up with a real answer. If you cannot come up with an answer that allows your software to work, please say "We understand this is a problem for some people, but have not been able to resolve it yet."
Up -1 rated Down
Justin Cepelak Aug 25, 2014 12:27PM PDT SplashData Inc Representative

Hi Terry,

Ok, sorry that didn’t work for you. We understand this is a problem for some people, but have not been able to reproduce it yet.

This question has received the maximum number of answers.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete