Recently finished migrating home computers to Win7, so now am on a truly "Windows 7 Network." Now, when I exit SplashID Safe, I obtain the error message "Error Creating Export File." I believe that means the application couldn't write out a backup file... and I suspect this has something to do with a feature regarding file access under Win7 that I just haven't learned about yet.
No other problems whatsoever with SplashID, clients... desktop or on Android phones, tablets, etc. I do suspect this is a Win7 security issue - not a SpashID Safe issue, but, can you assist me on this?
Thanks for contacting us. I have a feeling it’s just a permission issue.
Find the SplashID data folder:
Right click and select Properties.
Uncheck the Read Only box so that it is completely empty.
Click Apply, then OK.
Now try exiting SplashID Desktop and see if it works ok.
Ok, sorry that didn’t work for you. We understand this is a problem for some people, but have not been able to reproduce it yet.
This question has received the maximum number of answers.
SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.