SplashData Help Desk

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Paolo Jun 15, 2014 02:45AM PDT


I bought splash data and now I have many problem with syncronize.

If I change any record on my iphone, ipad or mac, when I open splash on device the record is duplicate.

If I input a new record on iphone with category or type, when I open the app on my ipad or mac I try the record without category or type.

I have tried to cancel all records on iphone and ipad and then I have extinguished these device. After I change all records on my Mac, off line and then I syncronize with clou. When I restart my device, after synchronization this work has been useless because on my devices the all record were without o type o category.

I'm disappointed for this problem because I'm wasting time from much mounth.


Up -1 rated Down
Justin Cepelak Jun 16, 2014 02:15PM PDT SplashData Inc Representative

Thanks for contacting us. Is all your data ok in the cloud? You can check by logging into the web client:


If so, I would just delete the iPhone and iPad apps, then reinstall and login fresh:

Download SplashID for iOS

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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