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Restore Backup file isn't working

Richard Langford Jun 08, 2014 04:35PM PDT

Cleaned out my database and need to restore the backup file. Instructions I have found do not work.
Double click backup file and I get an error message that windows does not know what to do with it.
Tried to find "file" menu to click restore but I cannot find it any where.

Help!! My data is gone on all devices.

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Justin Cepelak Jun 09, 2014 01:45PM PDT SplashData Inc Representative

Thanks for contacting us. Click the App menu (the lock icon in the top left), then click Import > vID (folder or file, depending on what kind of VID archive you have), then select the file from the explorer.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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