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How to Restore a saved Backup

Gerhard Osius Jun 08, 2014 06:11AM PDT

How do I restore a backup (saved on my computer using "Backup") in the Windows (7) Desktop Version of SplasID Safe
In the file menue there is no button "Restore"!

Up -3 rated Down
Justin Cepelak Jun 09, 2014 01:24PM PDT SplashData Inc Representative

Thanks for contacting us. You can import a backup VID file into the SplashID Desktop:

App menu > Import > SplashID vID (or vID Folder)

The data will be appended to the existing data, so if you want to replace the existing data with the backup file, you need to first delete all records.

To do this, switch to List View, by clicking the second view button in the View Mode panel of the toolbar.

Then select all (Ctrl-A), then click Delete, and confirm.

Then import your vID backup file.

Up 0 rated Down
Rony Jul 16, 2014 10:49AM PDT
We can only see the Restore option after we have synced with another device.
Why did you remove this command from the main menu?
Sometimes new realeases remove very useful functions that were also essential, I don't understand this approach.
Up -1 rated Down
Justin Cepelak Jul 16, 2014 10:50AM PDT SplashData Inc Representative

Restore was removed because it was causing some problems with cloud sync. Delete all records then import is the same thing as Restore, without any side effects.

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Mark Opti Jul 22, 2014 09:41AM PDT
By itself the change in the procedure and removal of the "Restore" command is not a problem. I've followed the steps outlined bye Justin and it works just fine.

BUT ... splashdata really needs to update their documentation !!!
Google points to http://www.splashdata.com/splashid/userguide/windows/ that contains outdated information

I've experienced some very tense moments when my data got messed up and I could not easily find how restore the data from backup. I.e. the official user guide still asks to use Restore command that does not exist.

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Justin Cepelak Jul 22, 2014 09:42AM PDT SplashData Inc Representative

That is an outdated User Guide. Our version 7 User Guide is:

Windows v7 UserGuide

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MarkOpti Jul 23, 2014 01:27PM PDT
Justin, I've followed the procedure that you've outlined: I.e. delete all records and then Imported from the backup.

I ended up with a disaster that took me several hours to clean up:

1. I did the Import as you describe on my home PC and everything went fine.

2. BUT !!! when I opened SplashID Safe on my work PC, it contained twice as many items. Basically it had all items that I've deleted and items that I imported. So at home I had 330 items, but at work I discovered 660. So I ended up with 330 duplicates.

3. Unfortunately DeDupe only identified and deleted 143 out of 330. So I had to delete the rest manually.

Not sure what my plan of action should be now it I need to restore data.

P.S. thanks for the link to the latest User Guide
Up 1 rated Down
Justin Cepelak Jul 23, 2014 01:28PM PDT SplashData Inc Representative

If you are using cloud sync, you need to make sure the sync happens after you delete all records, then again after you import the backup.

If you are using WiFi sync, you should set the sync to desktop overwrites handheld after deleting all and importing a vID, so that records don’t duplicate on sync.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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