SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Splash ID desktop crash

Jack Kulp Jun 05, 2014 05:35PM PDT

Hello-

I'm trying to move Splash ID from my old Win 7 32 bit machine to my new Win 7 64 bit machine. When I run Splash on my desktop I get an Attempt to access an unnamed file past its end" error message. After I close out that error message, I try to import a splash vid file from my backup, and I get an "program has stopped working" error message, and Splash stops working. FYI, the data on my desktop is newer than the data on my iPhone version of splash. Any ideas? Thanks.

Up 0 rated Down
Justin Cepelak Jun 06, 2014 11:45AM PDT SplashData Inc Representative

First locate and rename the SplashID Data folder:

1) open the file explorer
2) browse to Documents\SplashData\SplashID\
3) click the folder name, to make it editable, and add .old to the end, so it’s SplashID.old

Now make sure you update to the latest version of the app.

https://splashid.com/downloads.html

Then launch the SplashID Desktop again, and go through the guided setup.

Now to get your data back:

- If you have good data on the cloud, it will download automatically.

- If you have good data on the Android app, use the Backup command found in Settings on the SplashID Android app. Then do a WiFi sync with the SplashID Desktop (you may wish to set the sync setting to handheld overwrites desktop first).

- If you have good data on the iPhone / iPad app, use the Send Records command in the Settings screen to send yourself all records as a vID file via email. Then do a WiFi sync with the SplashID Desktop (you may wish to set the sync setting to handheld overwrites desktop first).

- If you need to restore a backup vID file, you can just find the backup file you want to import and double-click it. You will need to enter the password that was set at the time the backup file was exported.

Auto-backup files are saved here:

\Documents\SplashData\SplashID.old\Backup\

This question has received the maximum number of answers.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete