This is the second time I have tried to rectify this through the help desk.
I purchased the $29.95 upgrade after the trial period expired on March 21, 2014. I have confirmed that my iTunes account was charged this amount. The problem is that when I go into the SplashID app a message comes up that "SplashID Safe Trail Expired" To use the fully functional version ..... Purchase Now / Purchase Later. I have already purchased through iTunes so please help and rectify this.
Thanks for contacting us. I will extend your trial period, so you can get into the settings screen, but the problem appears to be that you have Cloud Sync selected, though you purchased WiFi sync.
So go to SplashID > Settings > Account status & sync method. Change it from SplashID Cloud Services to Local WiFi sync.
That should resolve your license issue.
You are licensed for WiFi, which is free for upgraders to version 7, but our system shows that you currently have cloud sync selected, which is a paid subscription.
If you switch back to WiFi sync, you will not be in trial mode any longer. You can do this in Options / Preferences / Settings.
We don’t have any control over App Store purchases, so you would have to contact Apple for the cancellation and refund if needed.
You can cancel your recurring subscription through iTunes if you wish. This article on Apple’s website should answer all questions regarding managing or cancelling auto-renewing subscriptions:
Thanks for contacting us, everybody!
Please note this public question is not the correct way to get help for your license/subscription issues from us.
Please instead submit a support case for your issues here:
Tech Support: Email Us
And then we can help you personally.
Please tell me if you need anything else, or have any other questions or comments.
SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.