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Unifying my desktop and mobile device passwords for SplashID...

Greg Varelas Jun 05, 2014 06:59AM PDT

I am unable to perform a local synchronization.

The desktop uses a pattern while the mobile device uses digits. When attempting to perform a local synchronization, it says the two instances do not match. How to get them to recognize each other?

My desktop and mobile device versions are and 7.2.2, respectively.

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Justin Cepelak Jun 05, 2014 03:07PM PDT SplashData Inc Representative

Thanks for contacting us. Here are some possible reasons for WiFi sync not working:

1. The email address does not match on the handheld client and the desktop client. Make sure it is exactly the same.

2. The passwords are not the same. Make sure they are exactly the same.

3. The desktop app is not running, or it is in a locked state. Login to the SplashID Desktop app.

4. The SplashID Desktop is not allowed through your firewall software. Make sure it is allowed.

5. The desktop computer and mobile device are not on the same WiFi network. Make sure WiFi is turned on on both devices and they are connected to the same network.

6. There is a VPN, virtual machine, or other network interface active. This can cause SplashID to latch onto the wrong network interface. Disable any other interfaces besides the WiFi network or the Ethernet if that is what the desktop computer is connecting to.

Please try exiting both apps, and restarting to see if that clears it up.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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