I just changed my computer. However, when I am installing SplashID safe on this new computer, it is asking me to purchase a new license, whereas I have a licensed version of the SplashID already (Wi-Fi sync).
Please help me understand how can I bypass this license purchase option and get my records moved to the new computer.
Thanks for contacting us. If, during SplashID setup, you use the same email address you were licensed for already, it will recognize your license. I see that you are licensed for WiFi sync.
If this is not working for you, let me know and we’ll take this offline.
Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.
Support request form: http://support.splashdata.com/customer/portal/emails/new
SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.