SplashID Safe 22.214.171.124.760 shows Desktop IP address: 127.12.34.56. This is a loopback address and is impossible to connect to from handheld device. Previous version of SplashID Safe worked. ipconfig shows 10.0.0.190 as ip address. How can I reconfigure SplashID Safe for the correct address?
Thanks for contacting us. Do you have multiple network interfaces active on your desktop computer? If so, SplashID may be latching onto the incorrect interface.
As a test, try disabling the other interfaces, so that only the good one exists for SplashID to latch onto. See if that helps.
Can you please provide more details about your network configuration? I’ve never heard of this problem before and it may require some detailed investigation to discover the route cause.
Ok, unfortunately we don’t test or support SplashID on Wine, so this issue may have something to do with SplashID running in that emulation environment.
Now that we have a web client for our cloud sync subscribers, we recommend using that to Linux users.
SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.