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Desktop IP address:

Charlie Wilder May 20, 2014 07:00PM PDT

SplashID Safe shows Desktop IP address: This is a loopback address and is impossible to connect to from handheld device. Previous version of SplashID Safe worked. ipconfig shows as ip address. How can I reconfigure SplashID Safe for the correct address?

Up 11 rated Down
Justin Cepelak May 21, 2014 12:13AM PDT SplashData Inc Representative

Thanks for contacting us. Do you have multiple network interfaces active on your desktop computer? If so, SplashID may be latching onto the incorrect interface.

As a test, try disabling the other interfaces, so that only the good one exists for SplashID to latch onto. See if that helps.

Up 2 rated Down
Justin Cepelak May 22, 2014 09:50PM PDT SplashData Inc Representative

Can you please provide more details about your network configuration? I’ve never heard of this problem before and it may require some detailed investigation to discover the route cause.

Up 1 rated Down
Charlie Wilder May 27, 2014 12:54AM PDT
Presently running Wine 1.6.2. Had been running Splash-ID under Wine 1.4 with no trouble. Upgraded to Splash-ID and the problem started. Upgraded Wine to mitigate. No Luck. "winconsole cmd" shows:

Wine CMD Version 6.1.7601 (1.6.2)

Ethernet adapter lo

Connection-specific DNS suffix. . :
IPv4 address. . . . . . . . . . . :
IPv6 address. . . . . . . . . . . : ::1
Default gateway . . . . . . . . . :

Ethernet adapter eth0

Connection-specific DNS suffix. . :
IPv4 address. . . . . . . . . . . :
IPv6 address. . . . . . . . . . . : fe80::226:18ff:fefe:72cf%2
Default gateway . . . . . . . . . :

SplashID shows "Desktop IP address:"

Does this help?

Up 0 rated Down
Justin Cepelak May 27, 2014 12:56AM PDT SplashData Inc Representative

Hi Charlie,

Ok, unfortunately we don’t test or support SplashID on Wine, so this issue may have something to do with SplashID running in that emulation environment.

Now that we have a web client for our cloud sync subscribers, we recommend using that to Linux users.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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