SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Cellular Data is turned off Nag Screen

David May 19, 2014 09:03AM PDT

I consatntly get the
'Cellular Cata is Turned Off for "SplashID"
nag screen when I start the app or entere the phone if left on Splashd ID on my iphone and have to click OK to do anything - even move to another app.

Why? and how do I diable this? I do not (and never will) use the cloud. I sync with my PC only via wi-fi so do not need or want this app connected to the outside world.

Up -3 rated Down
Justin Cepelak May 20, 2014 02:10AM PDT SplashData Inc Representative

Thanks for contacting us. Even though you don’t use cloud sync, SplashID needs to check with the central server to see if there have been any changes on your account since the last login.

Your data is not on the server, but your account status is, and SplashID needs to communicate that data at launch.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete