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WiFi Sync completes normally reporting zero updates needed but not all records are sync-ed

Jim Wooden May 18, 2014 09:14AM PDT

I have the latest version of both Windows Desktop:
and iPhone: 7.2.5. 796

I sync by wifi ... sync has been working fine...
But now records are not sync-ing
The sync progress bar comes up and then the
sync Confirmation window reports
0 records added
0 records deleted
0 recorded modified

But it's not really sync-ing ...
There are records in Windows that do not exist on the iPhone,
and records on the iPhone that do not exist in windows
(I intentionally put in dummy records)

The Account options page is set to WiFi only sync
then set to "sync" / Default

(not to desktop overwrites or handheld overwrites)

If I change this setting I have noticed that the "APPLY" button stays grayed-out which does not seem right, but may not be related?

Thanks for any help!

Up -1 rated Down
Justin Cepelak May 20, 2014 01:26AM PDT SplashData Inc Representative

Thanks for contacting us. Did you by chance set any records as “Local Only?”

If not, is there any noticeable trend in the missing records?

Please verify that the email address shown in the login window on the SplashID Desktop matches the one in the login window on the iPhone app.

Up 0 rated Down
Jim Wooden Jun 16, 2014 02:11PM PDT
Hi Justin

Sorry not to reply sooner, I didn't get notified of your post and have been traveling.

The e-mail addresses do match desktop/iphone

There are three (3) records on the iPhone that do not appear on my desktop, but I have no easy way to tell which records they are ....... I have several hundred records - is there a way to show only records flagged as local? I've not intentionally set any as local, but ... that does not mean it did not happen.

I am a wi-fi only customer at this point.

Thanks for any additional suggestions.......

Up 0 rated Down
Justin Cepelak Jun 16, 2014 02:13PM PDT SplashData Inc Representative

Hi Jim,

There is no filter yet for showing Local Only records, but if you didn’t set them as such, I doubt that’s then issue. I would reset the SplashID Desktop and synchronize the data back from the iPhone, since it has more data.

First locate and rename the SplashID Data folder:

1) open the file explorer
2) browse to Documents\SplashData\SplashID\
3) click the folder name, to make it editable, and add .old to the end, so it’s SplashID.old

Then launch the SplashID Desktop again, and go through the guided setup.

Now to get your data back:

- If you have good data on the cloud, it will download automatically.

- If you have good data on the Android app, use the Backup command found in Settings on the SplashID Android app. Then do a WiFi sync with the SplashID Desktop (you may wish to set the sync setting to handheld overwrites desktop first).

- If you have good data on the iPhone / iPad app, use the Send Records command in the Settings screen to send yourself all records as a vID file via email. Then do a WiFi sync with the SplashID Desktop (you may wish to set the sync setting to handheld overwrites desktop first).

- If you need to restore a backup vID file, you can just find the backup file you want to import and double-click it. You will need to enter the password that was set at the time the backup file was exported.

Auto-backup files are saved here:


Up -2 rated Down
Jim Wooden Jun 20, 2014 02:42PM PDT
Thanks Justin....

I'm not sure which database has the most current PW for some records....
So would like to compare the databases on the iPhone to the desktop

I am a wifi only user on iPhone

If I email the VID file to myself it will be encrypted right?

Here's what I'm thinking - see if you think it will work:

1) Export current database from desktop to CSV file
2) After that ... since I am wi-fi only on the desktop I could do the
Tools --> Reset Database right?
3) email the database from the iPHone to myself
4) import iphone VID to the reset desktop
5) Export the IPHONE version to CSV then compare the two fix any defects
6) do a wi-fi sync.


Up -1 rated Down
Justin Cepelak Jun 20, 2014 02:42PM PDT SplashData Inc Representative

Hi Jim,

Yes, that plan sounds reasonable. VID files are encrypted as long as you set a password at the time of export.

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SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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