When I open SplashID Safe Desktop, the labels for the "type" are mostly garbled. When I create a new item the labels are also garbled. If I want the labels to be readable I need to duplicate an existing record and edit the information for the new item. The desktop looked fine on my old PC. This garbled appearance didn't start till I got a new one. Is it a font driver issue? Help!?
I just figured it out. REading another posting (different issue, but the data was missing), I noted that you can log out of SplashID on the machine, and that deletes all the data from that machine. After doing that, I reopened SplashID, logged back in, and it automatically synched back to the cloud. All my Types and Categories (and other data) came back clean!!
Thanks for contacting us. It sounds like you have some corrupt record types. Please click the Edit Types button under the types list, then double click a type to edit it. Fix any visible problems with field labels and then save. This should resolve it for any future records created under that Type. Repeat for other types exhibiting the same issue.
Are you on Windows or Mac desktop?
Stanley’s suggestion only works for cloud sync. For WiFi sync, you need to reset the desktop data and sync it back from the handheld app:
If you can WiFi sync on one network but not another, that means something is blocking SplashID on the problematic network (firewall, VPN, anti-virus, etc.).
SplashID Cloud Services is the solution!
Ok, here’s what I would do in that case:
1. Export 2 backup files from the SplashID Desktop. One VID, and one CSV.
2. Quit and find the SplashID data folder:
3. Rename that folder SplashID.old
4. Launch the SplashID Desktop and login with the username and password.
5. Import this sample vID file:
You won’t see any data, but the types will be added.
6. Import your CSV file.
7. If everything looks ok, set the sync to desktop overwrites handheld in Options > Account > Local WiFi sync settings.
8. Then initiate a WiFi sync form one of the mobile clients.
9. Then set the sync to desktop overwrites handheld again, and sync the other mobile client.
To logout of SplashID Safe for Windows, click the app menu (the lock icon in the top left), then click Logout.
To logout of SplashID Safe for Mac, click the File menu, then click Logout.
To logout of SplashID on the mobile device, just delete the app and reinstall from the App Store.
Hi B P,
If you have just one bad record, I would just delete it and create it from scratch as a new record. Just remember to create the new record before you delete the old one so you don’t lose anything. :)
Great! Thanks for letting me know.
Thanks for contacting us. We’re investigating this and we will fix it as soon as we can nail it down.
Thanks for contacting us. Is the data also corrupt when you login to the web app:
If so, use the SplashID Backup feature on the left panel to restore a recent backup (maybe not the master backup since you said that has issues as well).
Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.
Support request form: http://support.splashdata.com/customer/portal/emails/new
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SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.