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WiFi sync on Windows 8.1

Peter Houser May 04, 2014 01:13PM PDT

Hi, I just paid $9.99 for the no sync version of the SplashID Safe for my new Windows 8.1 laptop from the Windows Store. It does not seem to have the Wi-Fi sync feature that my Windows 7 SplashID Safe has (version 7.1.0). I want the Wi-Fi sync feature on my Windows 8.1 laptop. How do I get a version of SplashID Safe with the Wi-Fi sync feature on my Windows 8.1 laptop? I do not want the cloud sync feature. Can I download and install the Windows 7 version of SplashID Safe onto my Windows 8.1?

Up 21 rated Down
Justin Cepelak May 04, 2014 06:21PM PDT SplashData Inc Representative

Thanks for contacting us. There is no WiFi sync option in the Windows 8 “Metro” app, so you probably want to install the SplashID Desktop app for Windows:

SplashID Safe Desktop Installer

I will refund your No Sync purchase, as it sounds like that is not what you wanted.

Up -18 rated Down
Andres Beltran Lopez May 05, 2014 08:28AM PDT
Tengo una licencia de Android y no puedo sincronizar el móvil con windows o Mac.
No se me activa la sincronización en el programa del teléfono. El teléfono móvil es un Samsung Note 3.

Up -8 rated Down
Justin Cepelak May 05, 2014 08:28AM PDT SplashData Inc Representative

Aquí hay algunas razones posibles para sincronización WiFi no funciona:

1. La dirección de correo electrónico no coincide en el cliente de mano y el cliente de escritorio. Asegúrese de que es exactamente lo mismo.

2. Las contraseñas no son las mismas. Asegúrese de que son exactamente lo mismo.

3. La aplicación de escritorio no se está ejecutando, o está en un estado bloqueado. Inicie sesión en la aplicación SplashID Desktop.

4. El SplashID Desktop no se permite a través de su software de servidor de seguridad. Asegúrese de que esté permitido.

5. La computadora de escritorio y dispositivos móviles no están en la misma red WiFi. Asegúrese de que Wi-Fi está activada en ambos dispositivos y que están conectados a la misma red.

6. Hay una VPN, máquina virtual, u otra interfaz de red activa. Esto puede causar SplashID para adherirse a la interfaz de red incorrecta. Desactive cualquier otra interfaz, además de la red Wi-Fi o Ethernet, si eso es lo que la computadora de escritorio se está conectando.

Por favor, intenta salir de las dos aplicaciones, y reiniciar para ver si eso lo aclara.

Up -1 rated Down
Justin Cepelak May 14, 2014 08:57AM PDT SplashData Inc Representative

Hi JonB,

Our server shows your account is licensed for No Sync, so please try logging in again.

Up 0 rated Down
Ben Ferguson Nov 04, 2014 12:17PM PST
I also purchased the wifi sync version of Splash ID for iPad and was dismayed by the immediate upgrade from wifi sync to subscription-based cloud sync which I distrust.

The product I purchased was summarily rendered obsolete. What a horrible way to do business. It was a while back that I made the purchase and I do not expect a refund, however I want my account and all of my entries deleted from your database with written and signed confirmation of aforementioned deletions on your company's letterhead.

There are sensitive keys in my account that I was not aware were being uploaded to the cloud.
Up 0 rated Down
Justin Cepelak Nov 04, 2014 12:18PM PST SplashData Inc Representative

Thanks for contacting us. Upgrading to version 8 does not put you into cloud sync mode. WiFi sync is still supported and would not have been changed automatically without your input.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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