I was successful in activating my personal account and got your software working at my macbook and windows phone. This is the text I received.
Congratulations -- you have successfully activated your SplashID Safe Personal Edition account.
But........ when using your link to get to my personal account I continue to get the message that my "code" is not correct. I do not understand it. When using the link my email adress is correctly popping up. Then I am asked to give my password. After doing that your system states my code is incorrect and I am asked to give my password and to type in a code that appears on the screen (to make sure I am human?). Anyhow, after doing this again your system states the code in incorrect?
What can I do?
Thanks for contacting us. Please try logging in from this URL instead:
If you are still having trouble logging into the web app, clear your SplashID.com cache and cookies, then try again.
In your case, I would suggest deleting and reinstalling the app.
Thanks for contacting us. Ok, I would suggest going to the homepage and clicking the Sign In button in the top left:
Yes, I suppose there could be a problem on 10.6.8. Have you tried any alternative browsers?
Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.
Support request form: http://support.splashdata.com/customer/portal/emails/new
SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.