SplashData Help Desk
Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB
signing in
I was successful in activating my personal account and got your software working at my macbook and windows phone. This is the text I received.
Congratulations -- you have successfully activated your SplashID Safe Personal Edition account.
But........ when using your link to get to my personal account I continue to get the message that my "code" is not correct. I do not understand it. When using the link my email adress is correctly popping up. Then I am asked to give my password. After doing that your system states my code is incorrect and I am asked to give my password and to type in a code that appears on the screen (to make sure I am human?). Anyhow, after doing this again your system states the code in incorrect?
What can I do?
Thanks for contacting us. Please try logging in from this URL instead:
https://splashid.com/login.php
Here’s that login link, in a clickable format:
I am having the same problem and the login provided does not help. Anyone have any suggestions? I can log in on my phone, but not on my computer. Thanks.
If you are still having trouble logging into the web app, clear your SplashID.com cache and cookies, then try again.
having similar problem. Web login works fine, but when I try to log in from my new phone, it just sends the login, and then goes back to the login screen. nothing happens, no error message, just nothing but the log in screen.
Hi Terry,
In your case, I would suggest deleting and reinstalling the app.
Dear Justin, I tried everything. Logging in through your URL and your link. Clearing all cache files and cookies. What is your advice?
Best regards, Ton Puthaar
Best regards, Ton Puthaar
Hi Ton,
Thanks for contacting us. Ok, I would suggest going to the homepage and clicking the Sign In button in the top left:
Hi Justin, it does not work. I am using mac OS X 10.6.8. Could that be the problem?
Yes, I suppose there could be a problem on 10.6.8. Have you tried any alternative browsers?
Hi,
Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.
Support request form: http://support.splashdata.com/customer/portal/emails/new
SplashID Support
