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email changed

Deborah May 02, 2014 09:49PM PDT

I tried to change the email address on an account but now neither the old email address nor the new email address works. Please advise.

Up -4 rated Down
Justin Cepelak May 04, 2014 03:35PM PDT SplashData Inc Representative

Thanks for contacting us. You should receive an activation email for the new email address (to verify it is really yours). Once you click the “verify email” link in that message, you will be able to login with the new email address.

If you don’t see the email, check your spam folder. If you still don’t see it, contact us and we can activate it for you: http://support.splashdata.com/customer/portal/emails/new

Up 1 rated Down
Coleen Lento Jun 09, 2014 01:39PM PDT
none of the hundreds of "resend activation email" have gone through.
Up -1 rated Down
Justin Cepelak Jun 09, 2014 01:40PM PDT SplashData Inc Representative

Hi Coleen,

I have activated your account. You should be able to use the app now. Please check your spam or Promotions folder for our emails in the future.

Up 0 rated Down
Gene Jul 30, 2016 02:27AM PDT
I want to permanently change my work email address to home as I will be leaving the company. How do I do that?
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Chris Dart Jul 30, 2016 02:27AM PDT
I am trying to change my email address. The system is very confused and seems to have created a new account for me. Now it won't let me use my email address - says someone is using it!!!!!!!!
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Nikolai Filipov Jul 30, 2016 02:30AM PDT SplashData Inc Representative

Thanks for contacting us.
Gene, Chris, please both create a support ticket for this issue, here:
http://support.splashdata.com/customer/portal/emails/new

Please make sure to mention all email IDs involved, such as the old/current one and new one.
Also, make sure to list all Windows/Mac OS X versions used, mobile devices brands/models/OS versions.
Plus SplashID Safe app versions on all, email IDs in each app, and data status of each app/side – has full data, has not data, has partial data/etc.
To check app versions, please see here: http://support.splashdata.com/customer/portal/articles/1452272

Please tell me if you have any other questions. Please tell me if you need anything else.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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