SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

SplashID login on smartphone

Robert Baird Apr 30, 2014 04:13PM PDT

I am trying to log into my smartphone app for SplashID. I am getting an error message for the first time of, "Password cannot be empty". I have never seen this before and I am locked out of my SplashID. Please help.

Up 0 rated Down
Justin Cepelak May 01, 2014 10:11AM PDT SplashData Inc Representative

Thanks for contacting us. Please try force quitting the app on the phone and then try to login again.

If that doesn’t help, please let me know what the smartphone OS is (iOS, Android, etc), and I’ll see what we can do.

Also let me know if you have access to your data in the SplashID Desktop app.

Up 0 rated Down
David W DeWitt Sr. Jan 21, 2015 01:24PM PST
" I,am trying to set my phone up. To have the App. I Have no problems with desktop log on.

Phone is Blackberry Model Q5 Op,10
Desktop is UBUNTU 1410. No problem with desktop. Logging into phone rejects same info used for desktop. INVALID CREDENTIALS THE PASSWORD PART.

Not doing anything different on phone then desktop in procedures.
Up 0 rated Down
Justin Cepelak Jan 21, 2015 01:26PM PST SplashData Inc Representative

Thanks for contacting us. Please check that your email was entered correctly before login.

Also, please note that the web app cannot be used on the phone. For the Q5, please download the BlackBerry 10 client app from the BlackBerry App World:

http://appworld.blackberry.com/webstore/content/33347892

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete