SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Lost data when updated

David Thompson Apr 28, 2014 09:17AM PDT

Updated Splash ID on my Windows phone, and after updating have no data. Synced to the Cloud, and it showed the data, but the next time I opened the app, the data was gone,and syncing does not bring it back. What happened, and is there a fix?

Up -14 rated Down
Justin Cepelak Apr 28, 2014 01:44PM PDT SplashData Inc Representative

Thanks for contacting us. Please login to the web client and see if your data is present:

https://splashid.com/personal/webclient/

If so, I would just delete and reinstall the Windows Phone app and login and it should pull the good data from the cloud.

This question has received the maximum number of answers.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete