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Lost data when updated

David Thompson Apr 28, 2014 09:17AM PDT

Updated Splash ID on my Windows phone, and after updating have no data. Synced to the Cloud, and it showed the data, but the next time I opened the app, the data was gone,and syncing does not bring it back. What happened, and is there a fix?

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Justin Cepelak Apr 28, 2014 01:44PM PDT SplashData Inc Representative

Thanks for contacting us. Please login to the web client and see if your data is present:


If so, I would just delete and reinstall the Windows Phone app and login and it should pull the good data from the cloud.

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SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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