Late last week I went to access my SplashID desktop (Win 7) and could not login. I keep getting the message, "Attempted to access an unnamed file past its end." I should also note that underneath the line where I enter my password the notice reads "(Password is case ". It *used* to read "(Password is case sensitive.)" In fact, last week it read, "(Password is case sensi " I did not change my password. I did not change my login or email address. My cloud service works just fine as does the SplashID on my cell. I tried downloading and installing the most recent version (I had been running a version from Dec. 2013), but that changed nothing. I also tried to submit a ticket through my cloud-based service as instructed and heard nothing from Splash ID. Any ideas, anyone?? Thanks!!
I would reset the SplashID Desktop on Windows. First locate and rename the SplashID Data folder:
1) open the file explorer
2) browse to Documents\SplashData\SplashID\
3) click the folder name, to make it editable, and add .old to the end, so it’s SplashID.old
Now make sure you update to the latest version of the app.
Then launch the SplashID Desktop again, and go through the guided setup.
Now to get your data back:
- If you have good data on the cloud, it will download automatically.
- If you have good data on the Android app, use the Backup command found in Settings on the SplashID Android app. Then do a WiFi sync with the SplashID Desktop (you may wish to set the sync setting to handheld overwrites desktop first).
- If you have good data on the iPhone / iPad app, use the Send Records command in the Settings screen to send yourself all records as a vID file via email. Then do a WiFi sync with the SplashID Desktop (you may wish to set the sync setting to handheld overwrites desktop first).
- If you need to restore a backup vID file, you can just find the backup file you want to import and double-click it. You will need to enter the password that was set at the time the backup file was exported.
Auto-backup files are saved here:
If you need to reset your SplashID Desktop, as a cloud sync subscriber, you can also go to App menu > Logout. This will delete the local data folder and quit.
Then you can login again and it will pull the data down from the cloud.
Thanks for contacting us. There may have been some backend issue in the early morning. It was gone shortly after it started, and we’re investigating.
SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.