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Can't start Splashid on a desktop

Roberto Rodrigues Apr 26, 2014 08:29AM PDT

I'm going to travel and as always I carry all important data on my lap-top.

This time I'm not able to start Splashid !! It presents an screen showing my email and says it will send a code to that email and expects me to input that code on the next screen .... good so far ..

Problem ... I never received the email so, I got stuck on that point !!!!

The presented email is for sure correct ... the same one above in this form ....

How can I solve this ??

It's URGENT since I'll be travelling next week .

Can someone help me ?

Up -4 rated Down
Justin Cepelak Apr 27, 2014 11:29PM PDT SplashData Inc Representative

Thanks for contacting us. If you are referring to the 2-Factor Authentication feature, and you’re not receiving the email with the authentication code, check your junk or spam folder in your email account. The email will come from"


So you may want to add that to your address book to avoid a false positive spam flag in the future.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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