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Can't start Splashid on a desktop

Roberto Rodrigues Apr 26, 2014 08:29AM PDT

I'm going to travel and as always I carry all important data on my lap-top.

This time I'm not able to start Splashid !! It presents an screen showing my email and says it will send a code to that email and expects me to input that code on the next screen .... good so far ..

Problem ... I never received the email so, I got stuck on that point !!!!

The presented email is for sure correct ... the same one above in this form ....

How can I solve this ??

It's URGENT since I'll be travelling next week .

Can someone help me ?

Up -4 rated Down
Justin Cepelak Apr 27, 2014 11:29PM PDT SplashData Inc Representative

Thanks for contacting us. If you are referring to the 2-Factor Authentication feature, and you’re not receiving the email with the authentication code, check your junk or spam folder in your email account. The email will come from"

noreply@splashdata.com

So you may want to add that to your address book to avoid a false positive spam flag in the future.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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