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importing older version

Tim Apr 26, 2014 08:16AM PDT

how do you import the records from an older version

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Justin Cepelak Apr 27, 2014 11:26PM PDT SplashData Inc Representative

Thanks for contacting us. We have our own encrypted file format – vID – which allows you to set a password on backup or export data. This has been available since very early on in the history of SplashID.

So you just need to go to File menu > Export > SplashID vID, set the file save location (eg. Desktop), and set a password. Then you can import that file into any equal or newer version of SplashID.

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bob bowles Sep 26, 2014 12:53PM PDT
vid does not work. "eye of death" spins for hours. no cvs option for import. feeling lonely here!
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Justin Cepelak Sep 26, 2014 12:54PM PDT SplashData Inc Representative

Hi Bob,

What version of SplashID are you trying to import into? What version from?

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Andy Williams Feb 07, 2015 01:32AM PST
I have the same problem. I last used SplashID on my Palm 3 years ago, Version 4.16. It (a Palm TX) was packed away in a box. Since then I have been an Android user. Now I need to reinstall SplashID on a Windows 8 PC and to repopulate it from the Palm vID export fie. The SpalshSafe program sees the exported data file but when import is selected doesn't seem to import anything! I even tried to install the Version 4 desktop, but that too sees the file but imports nothing! What to do?!
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Justin Cepelak Feb 07, 2015 01:33AM PST SplashData Inc Representative

If you are importing a very old VID file, it can give you problems due to format changes over the years. If you are using version 7 of SplashID Desktop, try the Import > vID 3 option.

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Ram Dec 17, 2018 02:37PM PST SplashData Inc Representative

Hi,

Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.

Support request form: http://support.splashdata.com/customer/portal/emails/new

SplashID Support

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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