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I did NOT forget my password - so why can't I import files???

Anne Bubnic Apr 14, 2014 10:42PM PDT

I did ***NOT*** forget my password. It worked just fine for accessing the app. But that's as far as I get.

I keep getting error messages when I try to access my backup files. I get the same message over and over again: WRONG PASSWORD! Suddenly no versions of any backup I've ever created or ever been sent by email work. WRONG PASSWORD.

Come on!!!! How can this possibly be?

Now, i have no access to any Splash ID files on my laptop, my desktop or my iPhone. I have nothing but blank files - 1,000 entries lost!

Please help!

I KNOW my password. Why won't it work? And why won't any file I've ever used as a back up for Splash ID suddenly not work either????

I have used every friggin version of Splash ID. I am not a newbie to this. But I am really starting to hate this product. It is nothing but a source of frustration!!! My entire life is on Splash ID. My mortgage is due. I can't access my online banking. I cannot afford these problems!

Up -4 rated Down
Debashish Apr 15, 2014 12:33AM PDT SplashData Inc Representative

Hi Anne,

You can get back the records. Please try below suggestions.

1) Try to import the backup on some other platforms.

Ex: If you are trying to import the records on Iphone then please try to import it on Mac, Web or Android.

2) Try to import an old backup that worked for you.

Please let us know if the suggestions worked for you?

Best Regards,
Customer Support
SplashData Inc.

Up -11 rated Down
Debashish Apr 23, 2014 10:28PM PDT SplashData Inc Representative

Hi Anne,

Is this issue resolved now?

Best Regards,
Customer Support
SplashData Inc.

Up 0 rated Down
Ram Mar 13, 2019 04:13PM PDT SplashData Inc Representative


Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.

Support request form: http://support.splashdata.com/customer/portal/emails/new

SplashID Support

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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