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Splash Id crashes

Mike McCann Sep 18, 2015 03:03PM PDT

here's the dump.. fresh install of yosemite. splash id was ok. did upgrade and:

Process: SplashID Safe [539]
Path: /Applications/SplashID Safe.app/Contents/MacOS/SplashID Safe
Identifier: com.splashdata.splashidmac
Version: (
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: SplashID Safe [539]
User ID: 503

Date/Time: 2015-09-18 17:56:52.126 -0400
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Anonymous UUID: B0C15943-4D78-A44E-1592-492A4361181C

Time Awake Since Boot: 510 seconds

Crashed Thread: 1 Dispatch queue: com.apple.libdispatch-manager

Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
Performing @selector(lockPanelOK:) from sender SIDButton 0x7c1a75e0

Thread 0:: Dispatch queue: com.apple.main-thread
0 com.splashdata.splashidmac 0x0010e6d8 0x22000 + 968408
1 com.splashdata.splashidmac 0x00077df9 0x22000 + 351737
2 com.splashdata.splashidmac 0x000a9700 0x22000 + 554752
3 com.splashdata.splashidmac 0x00038b6f 0x22000 + 93039

Up 0 rated Down
Harry Sep 20, 2015 11:43PM PDT SplashData Inc Representative

Hi Mike
If you get a crash, here’s how to send a crash file we can use:

1) open the finder
2) click the Go menu, then Go to Folder
3) copy and paste in: ~/Library/Logs/DiagnosticReports/
4) hit enter
5) Send the recent SplashID crash files

Also let us know the series of steps you performed before it crashed, this will help us investigate the issue better.

Up -2 rated Down
Ram Sep 27, 2015 05:05AM PDT SplashData Inc Representative

We have finished today’s work, and all services are operational. You should be able to resume normal use now.

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Ram Feb 04, 2019 03:42PM PST SplashData Inc Representative


Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.

Support request form: http://support.splashdata.com/customer/portal/emails/new

SplashID Support

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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