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Bill Brunson Mar 28, 2015 08:52AM PDT

Attaching files does not seem to work for me. I am using version Safe ID. For example, I attached a file to my record. Then exported and then imported the record back and the file was not listed.

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Justin Cepelak Mar 29, 2015 09:11PM PDT SplashData Inc Representative

Thanks for contacting us. I can’t reproduce this.

Are you on WiFi sync or cloud sync?

What steps did you take to export and import?

Please note that the attachments are buried inside the zip that is exported. If you drill down on the zip, you will find a VID and a Files folder. You can import that VID without its attachments, but if you go to SplashID > App menu > Import, then select the zip folder itself, the attachments will be imported.

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Ram Oct 29, 2018 03:32PM PDT SplashData Inc Representative


Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.

Support request form: http://support.splashdata.com/customer/portal/emails/new

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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