SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Record Type not Saved

Robert Levy Feb 28, 2015 03:07AM PST

Some of my records have no type set. When I edit an entry and set a type, this disappears at the next synchronisation. Why is this? I hav version 8.03.844 and am using Cloud Synch.

Up -5 rated Down
Justin Cepelak Mar 02, 2015 12:44PM PST SplashData Inc Representative

Thanks for contacting us. Are you clicking the Save button after you change the type?

Up 0 rated Down
Jose Chaparro Sep 17, 2016 04:59AM PDT
Same problem here. Yes, I save each record once I have updated it, but after sync, they revert. For example, I updated many records as Web Login, which, after the beta version, had changed to Unfiled. Once I change them to Web Login, the PC syncs, but reverts back to Unfiled. Why?
Up 0 rated Down
Jose Chaparro Sep 17, 2016 04:59AM PDT
YES, I am clicking the Save button, but it makes no difference. Your reply, Justin, is a year and a half old. Don't you have an answer by now? I have 8.1.1.925

Looking forward to an answer!
Up 0 rated Down
Nikolai Filipov Sep 17, 2016 05:00AM PDT SplashData Inc Representative

Thanks for contacting us again.
Please note this is not the best or correct way to get help.
Please submit a support case here:
http://support.splashdata.com/customer/portal/emails/new
and then we can help you.

Please tell me if you need anything else, or have any other questions or comments.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete