SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Cannot continue setup of Version 8 due to error message: You need to be connect to internet

Dean Bradshaw Feb 28, 2015 02:07AM PST

I downloaded Version 8 and installed it, but when I tried to launch it to continue the setup I get an error message that says:

"You need to be connected to the internet to continue setup. Please connect to internet and try again."

I've tried uninstalling, renaming the "SplashID" folders, deleting the keys from the registry, but nothing seems to work.

I can re-install Version 7 and everything works correctly, but Version 8 will not work.

I know I am connected to the internet because I am searching this website for any troubleshooting steps I can find.

I'll revert back to Version 7 for now...

Up 0 rated Down
Justin Cepelak Mar 02, 2015 10:23AM PST SplashData Inc Representative

Thanks for contacting us. Is it possible that the SplashID Desktop is not allowed through your firewall software.

Make sure it is allowed, or temporarily disable any firewall and antivirus software completely (including any OS built-in ones) and see if activation works fine then.

Another possibility is that there is a VPN, virtual machine, or other network interface active on your computer. This can cause SplashID Desktop app to latch onto the wrong network interface. Please disable any other interfaces besides the WiFi network or the Ethernet if that is what the desktop computer is connecting to.

Please try exiting both apps, and restarting your computer and your mobile device to see if that clears it up.

Please also try power-cycling your WiFi router/modem – disconnect from AC power for 10-15 seconds.

Up 0 rated Down
Joseph Sep 25, 2015 06:05PM PDT SplashData Inc Representative

We have had an outage with our server that we are working to resolve immediately.

Once that is resolved you should be able to use the app. Sorry for the inconvenience.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found