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Two factors code not received

Mesterházy Attila Feb 26, 2015 06:04AM PST

I have upgraded to SplashID Safe 8 on my Windows desktop. When I try to start the program it asks a two factors code but I didn't receive it. When I click on resend code it sais UUID not same. Please help me because now I can not use the desktop application.

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Justin Cepelak Feb 26, 2015 11:33PM PST SplashData Inc Representative

Thanks for contacting us. I have disabled your 2-factor authentication, so you can get in. It was set to email, which could have been going to your spam filter, so if you reenable it in the future, I recommend choosing the SMS option instead.

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UUID not same - not getting code either upon resending Apr 24, 2015 02:15PM PDT
I have the same issue: I am not getting the code (and I confirmed that the notification email is not going into Spam, Trash, other other undesired location).
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Justin Cepelak Apr 24, 2015 02:15PM PDT SplashData Inc Representative

Thanks for contacting us. I have disabled your 2-factor authentication. I would suggest using SMS instead of email if you wish to enable this feature again.

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Ram Nov 08, 2018 03:04PM PST SplashData Inc Representative


Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.

Support request form: http://support.splashdata.com/customer/portal/emails/new

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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