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Syncing is not working

Marc Christensen Feb 25, 2015 06:55PM PST

For some reason cloud syncing is not working. I have SplashID desktop and the latest iOS-8 app on my iPhone 6.

I noticed at least a couple discrepancies:

1) I have two more records on my phone than I have on my desk top.
2) I edited several categories on my desk top; removing some, updating records with new categories. None of these changes are reflected on my iPhone regardless of how many times I restart either app or force updates.

What is going wrong?

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Justin Cepelak Feb 26, 2015 02:56PM PST SplashData Inc Representative

Thanks for contacting us. Please check the web app:


Does it have all your records?

If so, I would just logout of the SplashID Desktop, which you can do in:

Side menu > Settings > Account Settings > Logout

Then launch the SplashID Desktop and login again.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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