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Sync fails as SpashID picks up VMware connector IP address

George Parapadakis Feb 25, 2015 04:26PM PST

Trying to Sync iPhone to Desktop. Both are connected on 192.168.1.nnn addresses (WiFi and LAN, respectively). However, the Settings screen on the desktop, shows the IP address as 192.168.138.1, which is one of the VMware virtual Ethernet adapters on the desktop. Even when I try to manually enter the correct desktop IP on the iPhone, Sync still fails to connect. Any suggestions?

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Justin Cepelak Feb 26, 2015 02:50PM PST SplashData Inc Representative

Thanks for contacting us. What version of SplashID are you using on the desktop?

If not version 8, please upgrade and see if that fixes it:

https://splashid.com/downloads

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Leonard Mar 10, 2015 01:38PM PDT
Version 8.0.3.844 (I'm running it on Windows) does not fix this because you are not able to manually code the IP address into the desktop client. You have to manually disable the Ethernet adapters on your PC before starting up SplashID. I found this true on both version 7.2.4 and now on version 8.
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Justin Cepelak Mar 10, 2015 01:38PM PDT SplashData Inc Representative

Ok, thanks for reporting this. I will pass this along for our team to investigate.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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