SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Splashshopper crashes on sync

Rich Coutinho Jan 19, 2015 01:23PM PST

I'm recently updated from the palm version of SS (which has worked flawlessly for years) to the android version of the product. I was so looking forward to import my existing shopping lists and be ready to go. So it begins...

I'm running Windows 8.1, SS Desktop v3.1.0.0, SS android v3.1.2.

I exported my .vsh files from my previous desktop version (2.6.2) and imported them into the new version. I setup a desktop overwrites Handheld sync which does one of the following:
1. deletes all items on the android device.
2. crashes on execution with the windows error "Shopper Desktop Application has stopped working" and forces you to close the program.
3. runs successfully.

Can you help me figure out what's going on and restore my faith is SS?

Also, on the previous version, I had setup items as MULTIPLE assigned to multiple stores. When I checked one of these items, it would be applied to all stores. This no longer seems to function either. Has something changed?

Please Help !!!!

Rich

Up 0 rated Down
Justin Cepelak Jan 21, 2015 09:51AM PST SplashData Inc Representative

Thanks for contacting us. Do you have very large lists? A massive amount of data could lead to some instability during sync.

I would try doing a sync without setting it to desktop overwrites handheld. That is not needed unless you want to overwrite changes on the handheld data.

Up 0 rated Down
Rich Coutinho Jan 21, 2015 03:33PM PST
I figured it out. I had to import the old data into an existing list item. it still bombs in 1 out of 10 syncs, but no data is lost.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete