SplashData Help Desk

SplashID Safe

  • change my email on web app doesn't work for me

    I want to change the email address that my SplashID Safe Cloud Service uses. I've followed the instructi...

    5 Representative Answers 5 Community Answers Apr 30, 2014 04:19AM PDT
  • Update for Splashid 6.2

    I am interested in maintaining my account under WiFi with my desktop and iphone. The Splashid version I have ...

    1 Representative Answer 0 Community Answers Apr 29, 2014 05:22PM PDT
  • Deregister a device

    I have used Splash ID for years and love it, however, I am not comfortable having my data stored anywhere in t...

    1 Representative Answer 1 Community Answer Apr 29, 2014 10:39AM PDT
  • Lost data when updated

    Updated Splash ID on my Windows phone, and after updating have no data. Synced to the Cloud, and it showed th...

    1 Representative Answer 0 Community Answers Apr 28, 2014 09:17AM PDT
  • sync

    I recently upgraded to the cloud-version of SplachID Safe. So my Mac, my iPad and my iPhone are all synced now...

    3 Representative Answers 2 Community Answers Apr 28, 2014 08:46AM PDT
  • Cannot login to desktop version (Windows 7)

    Late last week I went to access my SplashID desktop (Win 7) and could not login. I keep getting the message, ...

    3 Representative Answers 7 Community Answers Apr 28, 2014 08:02AM PDT
  • Upgrade

    I am preparing to upgrade from Desktop Version 5.4 to 7.1 on a Windows 7 laptop. Other than backup before upgr...

    1 Representative Answer 0 Community Answers Apr 27, 2014 09:56AM PDT
  • Password not recognized on desktop after cloning to new hard drive

    I cloned my drive to a new one, now my Splash ID Safe password is not being recognized, although it still work...

    1 Representative Answer 0 Community Answers Apr 27, 2014 06:37AM PDT
  • WIFI SYNC NOT WORKING ANYMORE

    Don't really believe in coincidences and see other post for exact same problem: Always sync Galaxy Note 3...

    7 Representative Answers 7 Community Answers Apr 26, 2014 04:48PM PDT
  • desktop for mac app crashes during wifi sync

    unable to sync via wifi... the desktop application starts sync but the crashes. I have restarted my computer...

    4 Representative Answers 4 Community Answers Apr 26, 2014 01:55PM PDT

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


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