SplashData Help Desk

SplashID Safe

  • sync & backup iPhone, MacBook Pro, and iPad

    I filled this out once and then tried one of your suggested articles, which was no help, but there was no way ...

    2 Representative Answers 0 Community Answers Mar 01, 2015 03:45PM PST
  • Cloud Sync Not Keeping Custom Icons

    Many of my records have custom icons assigned to them but when I use the cloud sync feature not all of the ico...

    3 Representative Answers 3 Community Answers Mar 01, 2015 08:46AM PST
  • SplashID Key Safe Sync

    We have SplashID on a Windows desktop, on our iPhones, and now on SplashID Key Safe. I cannot get my iphone t...

    1 Representative Answer 0 Community Answers Mar 01, 2015 08:41AM PST
  • SplashID Pro

    I got a message today titled "Your SplashID Pro trial expires today". What feature am I going to mis...

    2 Representative Answers 1 Community Answer Mar 01, 2015 08:19AM PST
  • default backup location

    I'd like to change the default location that SplashID 8 uses when the auto backup feature is enabled. Is ...

    1 Representative Answer 0 Community Answers Mar 01, 2015 05:16AM PST
  • Sign in

    Never used pattern before and now I can't sign in. Takes password then goes to blank password box with p...

    1 Representative Answer 0 Community Answers Mar 01, 2015 02:15AM PST
  • default category and type for added records

    In (Mac desktop) version 8, when I click "add record", the new record always defaults to a category ...

    2 Representative Answers 1 Community Answer Feb 28, 2015 07:47PM PST
  • Privacy Policy

    What is your privacy policy? When signing up for SplashID pro, I was asked to agree to the privacy policy -- ...

    1 Representative Answer 0 Community Answers Feb 28, 2015 07:12PM PST
  • Export using Windows 8

    I want to export and/or email a single record as a vid. In version 7, this was simple. Now export seems to do ...

    1 Representative Answer 0 Community Answers Feb 28, 2015 05:20PM PST
  • Windows client sync(?) problem

    Hi! I upgrade for v8 on my Win 7 PC. When I run the program in the first time, all resords was ok. But when...

    1 Representative Answer 0 Community Answers Feb 28, 2015 02:29PM PST

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


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