SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Cannot delete users or synch old lists Mac and iOS

Oogie McGuire Dec 17, 2014 07:40AM PST

I've got problems upgrading my iPhone app.

On the Mac I have multiple users but following the instructions here http://support.splashdata.com/customer/portal/questions/9796721-how-do-i-delete-multiple-users-on-splashshopper-3-2-on-imac

don't work because there is no folder ~/Library/SplashShopper/ in either the main library or my user library folders

Attempting to pull my lists in per this message http://support.splashdata.com/customer/portal/questions/9796773-sync-setting-desktop-overwrites-handheld-is-not-working

Did not work. No matter how many times I import my lists and try to synch I still get the default lists not all my customized ones.

Mac OS 10.8.5 SplashShopper Desktop 3.2
iOS 7.0.4 SplashShopper iOS 4.0

Up -1 rated Down
Justin Cepelak Dec 17, 2014 10:36PM PST SplashData Inc Representative

Thanks for contacting us. If you are using the Mac App Store version of SplashShopper desktop, the data will be found here:

~/Library/Containers/com.splashdata.splashshoppermac/

If you have your customized lists in the SplashShopper Desktop, export your list from the old user in SplashShopper Desktop:
File menu > Export > SplashShopper vShop

Repeat for other lists that you need to transfer (you need to be in All view for each list).

Download the new SplashShopper 4.0 iOS app (if you have not already):
https://itunes.apple.com/us/app/splashshopper-list-organizer/id924336386?ls=1&mt=8

Then run the new iPhone app, and do a sync with the SplashShopper Desktop.

Then switch the user in the SplashShopper Desktop user menu to the new (properly working) device name.

Now import your vSH files, creating new lists. Then sync again.

If your data is in the old iOS app only, and you are able to run the old app, you can email the items to yourself to be imported into the new SplashShopper 4 app. Here’s how:
1. Open your old SplashShopper app
2. Select the list you want to transfer, and stay in the All items view
3. Tap the “mail” icon near the top of the screen (by the search icon)
4. Enter your own email in the to field and email it to yourself
5. Open the email when you receive it and tap the “All items” link to import into the new SplashShopper
6. Repeat for other lists if needed

This question has received the maximum number of answers.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete