SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Sync Setting "Desktop Overwrites Handheld" is not working

Bill Rooney Dec 10, 2014 09:44AM PST

I am using SplashShopper v3.2 for Mac and originally SplashShopper for iPhone v3.2.

When I set the sync setting to "Desktop Overwrites Handheld" it does not replace my handheld with my desktop data. If I select "Synchronize" it acts like "Handheld Overwrites Desktop".

I just downloaded - and paid for - the most recent version of SplashShopper for iPhone v4.0, and there is no change in behavior.

I've lost all my data on my iPhone, after having to delete SplashShopper v3.2 from it due to repeated crashes. Deleting it and reinstalling v3.2 seems to have corrected the problem with crashing, but caused me to loose all my data. Now with "Desktop Overwrites Handheld" not working I can't get my data back on my iPhone 5S.

Up 0 rated Down
Justin Cepelak Dec 11, 2014 01:05PM PST SplashData Inc Representative

Hi Bill,

Thanks for contacting us. I am guessing you are not using the correct username in the user menu of the SplashShopper desktop. You will need SplashShopper 4 on the iPhone to correct a problem of new users being added on each sync – a problem introduced by iOS 8.

If you have your customized lists in the SplashShopper Desktop, export your list from the old user in SplashShopper Desktop:
File menu > Export > SplashShopper vShop

Repeat for other lists that you need to transfer (you need to be in All view for each list).

Download the new SplashShopper 4.0 iOS app (if you have not already):
https://itunes.apple.com/us/app/splashshopper-list-organizer/id924336386?ls=1&mt=8

Then run the new iPhone app, and do a sync with the SplashShopper Desktop.

Then switch the user in the SplashShopper Desktop user menu to the new (properly working) device name.

Now import your vSH files, creating new lists. Then sync again.

If your data is in the old iOS app only, and you are able to run the old app, you can email the items to yourself to be imported into the new SplashShopper 4 app. Here’s how:
1. Open your old SplashShopper app
2. Select the list you want to transfer, and stay in the All items view
3. Tap the “mail” icon near the top of the screen (by the search icon)
4. Enter your own email in the to field and email it to yourself
5. Open the email when you receive it and tap the “All items” link to import into the new SplashShopper
6. Repeat for other lists if needed

This question has received the maximum number of answers.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete