SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

SplashShopper iPhone crashes when trying to sync

Tom Childers Oct 01, 2014 08:09PM PDT

When I try to initiate a sync from my iPhone, it just crashes. Does this app work on current iOS releases? Sync totally fails with my Mac, and both were working early this year.

My Mac is OS X 10.9.5, iPhone is current iOS 8. SplashShipper is 3.0.3 on my Mac, 3.1 on iOS, and no update is available for either platform. When I click on the link at http://splashdata.com/splashshopper/index.htm to find the latest SplashShopper for iPhone, the iTunes store says it's not available.

The File-> iPhone Sync menu on the Mac version doesn't work either. I've tried switching Users on the Mac, it doesn't make any difference.

This app has not been updated in almost 3 years...have you dropped support for it?

Thanks in advance,
-tdc

Up 0 rated Down
Justin Cepelak Oct 02, 2014 02:14PM PDT SplashData Inc Representative

Thanks for contacting us. We have a new version coming out very soon. I will update you when it is available.

Up -1 rated Down
Justin Cepelak Oct 20, 2014 03:41PM PDT SplashData Inc Representative

Thanks for your patience. At long last, SplashShopper 4 is out for iOS. Due to the upgrade issues some people were having, we released this as a new app on the store so it won’t overwrite your old version.

You can get it on the App Store here:

https://itunes.apple.com/us/app/splashshopper-list-organizer/id924336386?ls=1&mt=8

We have set the price to FREE until 10/23 so that you can get this upgrade at no charge. After that it will be $1.99.

This version also fixes the problem of adding multiple users to the SplashShopper desktop user menu on sync. This version will add only one version and continue to sync with that user going forward.

This question has received the maximum number of answers.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete