SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

SplashMoney for iPhone freezes after sync

Francesco Sep 26, 2014 01:35AM PDT

Hi,

I have iOS 8, SplashMoney for iPhone, SplashMoney for Mac 4.9. SplashMoney on my iPhone freezes after syncing with the desktop version on a Mac. The App freezes on the sync page, buttons are not responding and need to quit and restart the App only to have the same issue again after sync.

Up 0 rated Down
Justin Cepelak Sep 26, 2014 12:53PM PDT SplashData Inc Representative

Thanks for contacting us. We’re investigating the issues with SplashMoney on iOS 8, and we’ll let you know when we have more to share. In the interim, we have decided to remove it from sale.

Up 1 rated Down
Aaron Andrews Oct 24, 2014 02:15PM PDT
I have the same issue, except with Windows 7 Pro. It does sync, so if I close the app and reopen it, everything is updated, but I have to do that cycle every time I sync. (On an iPhone 5 w/iOS8) It does the same thing (locks up) if I try to adjust my balance on the app in any of my accounts. Requires a restart to regain any response on the touch screen.
Up 0 rated Down
Justin Cepelak Oct 24, 2014 02:15PM PDT SplashData Inc Representative

Yes, that’s one of the issues being investigated and will be fixed in the next update to SplashMoney.

Up 0 rated Down
Sherri Powers Nov 12, 2014 03:55PM PST
Hello~ Any idea when the next update will be? Been using Splash Money for my checkbook since the Palm days. Thank you.
Up 0 rated Down
Justin Cepelak Nov 12, 2014 03:55PM PST SplashData Inc Representative

We’re working on it. I can’t give an ETA, but I will let you know when there is an update.

Up 0 rated Down
Justin Cepelak Mar 27, 2015 12:41AM PDT SplashData Inc Representative

At long last, SplashMoney 5.0.1 has been released:

- new app icon
- updated look and feel
- updated category icons
- support for iOS 8
- support fo iPhone 5 and 6 screens
- stability and bug fixes

https://itunes.apple.com/us/app/id283035434

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete