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Delete extra users/restore preferred database to all devices

Russell Karkheck Sep 22, 2014 09:34AM PDT

After recently upgrading to the latest version of SplashShopper on my iPhone, I lost my old database. It was replaced with your generic, beginning database. I tried to get it back with Time Machine, without success. Now, when I open SplashShopper on my Mac, I find that I have 10 users listed: 2 for my iPad, 1 for my iPod (all of which have my treasured old databases), and 7 (!) for my iPhone, none of which contain the databases that I want. Can you help? Thanks, Russ

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Justin Cepelak Sep 22, 2014 01:55PM PDT SplashData Inc Representative

Thanks for contacting us. This is a known issue and will be fixed in an upcoming release.

Please tell me if you have any other questions.

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Justin Cepelak Oct 29, 2014 10:47AM PDT SplashData Inc Representative

We have a new build of the Mac desktop app that fixes the issue with not being able to open the Sync Settings dialog.


Please let me know if that doesn’t fix it.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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