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David Chambers Aug 31, 2014 10:32AM PDT

Importing a CSV file seems to fail. I say "seems" because once I select the file and the account, nothing happens. I tried it from a new account and from an existing account with the same result. No messages are displayed and no records are imported. Ideas?

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Justin Cepelak Sep 02, 2014 02:29PM PDT SplashData Inc Representative

Thanks for contacting us. CSV import is unreliable due to the various formatting obstacles inherent in CSV files.

I would recommend instead trying to get your data exported from you bank or other source in a QIF file format.

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Nikolai Filipov Aug 03, 2015 04:17AM PDT SplashData Inc Representative

Hello, Suzanne! Thanks for contacting us
What bank do you use?
Does the bank not offer QIF files?
QIF file import works best for our SplashMoney Desktop app.

Also, are you on PC or Mac?
What version of Windows/Mac OS X?
What exact SplashMoney Desktop app version?

I do not think you can import user names. You can only import transaction data.
If you need names too, I am afraid you may have to enter those manually into our SplashMoney Desktop app.

Please tell me if you have any other questions. Please tell me if you need anything else.

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Suzanne Aug 03, 2015 04:17AM PDT
I'm having the same problem. I have a spreadsheet of user names i'm trying to import (saved as .csv) and NOTHING happens. This functionality seems useless. And I have the data so I cannot call my bank.

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SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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