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SplashShopper Sync

Ian Sissons Aug 26, 2014 06:21AM PDT

I was pleased to see the upgrade to v3.2 which mean I can now use the 'More...' menu; I also note your post yesterday describing the problem crashing. Mine does not crash; however I discovered that changes in the desktop prog did not sync to my iPhone. Then I discovered that every time I sync another 'User' is created on the desktop, and the active one seems to change each time. I now have 17 different users and have no idea which one to use. Would be grateful for your input.



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Justin Cepelak Aug 27, 2014 11:00AM PDT SplashData Inc Representative

Thanks for contacting us. This is a known issue – it started when iOS 7 stopped allowing apps to obtain the UDID for the device. Now it generates some random UDID, which is confusing the SplashShopper desktop.

We’re investigating a fix, and we’ll post an update here when ready.

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Larry Loyd Aug 28, 2014 12:03PM PDT
When do you expect to have the fix for v3.2? My desktop and iPhone will not sync. I can't download the previous version 3.1. The program is not usable. WHAT is the expected ETA for a usable SplashShopper???
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Alan Clapp Sep 22, 2014 10:20AM PDT
Next week has come and gone.

Any updated ETA? The natives are getting restless.

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Justin Cepelak Sep 22, 2014 10:21AM PDT SplashData Inc Representative

Sorry for the delay. We have been struggling with this issue and so far have been unable to reproduce it or gain any clues as to why some upgrading users are getting this crash.

We are tackling the issue of sync with the SplashShopper desktop this week, so that we can put together a solution for the whole product as soon as possible. Stay tuned.

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Elizabeth Green Sep 24, 2014 10:00AM PDT
I now have IOS8 and have just realized that my splashshopper wont even open on my Iphone. I cant use it. Cant sync it. I hope that there is going to be a fix soon. Please inform me of what I can do.

Thank You
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Justin Cepelak Sep 24, 2014 10:00AM PDT SplashData Inc Representative

Yes, there will be a SplashShopper update very soon. Stay tuned.

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Joseph Pinkney Oct 13, 2014 11:45AM PDT
Can we get an update? It's been 3 weeks, and I'm afraid to do the iOS 8.0.2 update for fear that I will lose the remaining functionality I have with SplashShopper.
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Justin Cepelak Oct 13, 2014 11:45AM PDT SplashData Inc Representative

Just waiting for Apple to approve the release. I’ll notify you.

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Justin Cepelak Oct 20, 2014 03:41PM PDT SplashData Inc Representative

Thanks for your patience. At long last, SplashShopper 4 is out for iOS. Due to the upgrade issues some people were having, we released this as a new app on the store so it won’t overwrite your old version.

You can get it on the App Store here:


We have set the price to FREE until 10/23 so that you can get this upgrade at no charge. After that it will be $1.99.

This version also fixes the problem of adding multiple users to the SplashShopper desktop user menu on sync. This version will add only one version and continue to sync with that user going forward.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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