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Syncing a new device

Lehi Madero Jun 26, 2014 07:55AM PDT

I just got a new iphone, I tried to sync my desktop. and it created a duplicate user ID that is blank... how do I delete the empty one and just use the one I want.
I have a windows desktop ver 4.7

Up 2 rated Down
Justin Cepelak Jun 26, 2014 03:48PM PDT SplashData Inc Representative

Let’s try resetting the desktop completely.

Find this folder:

My Documents\SplashData\SplashMoney\

Rename it to SplashMoney.old. That will hide it from the SplashMoney desktop, but not erase the data in case we need to get it back somehow.

Then delete the SplashMoney entries from your registry. To
do this:

1. Go to your Start Menu and choose Run
2. Type in “regedit”
3. Go into the directory HKEY_CURRENT_USER/Software/SplashData/
4. Delete the folder in that directory called SplashMoney Desktop

Then launch the SplashMoney desktop, enter your registration code, and go through the guided setup again to connect the iPhone.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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