Will this app ever be fixed? I hate to start over with a new app, but your app has become unusable!!
Thanks for contacting us. We are investigating how to fix the issue with the More tab in the bottom toolbar. I can’t give you an ETA right now, but we’ll post something here when an update is made.
Progress is being made on SplashShopper for iOS 7, I’m please to report! We should have a solid update in the near future.
Thanks for contacting us. We are looking into this. So far we have not been able to reproduce this, but we are investigating.
Can you tell me:
1. What is your iPhone model?
2. What is your iOS version?
3. Do you have the SplashShopper desktop, so we can use it to restore your customized data after deleting and reinstalling the app?
4. Would you be willing to help beta test?
I believe the app will launch properly if you delete and reinstall it, but bear in mind that will delete any customized data you have in SplashShopper and revert it back to the default sample data.
We have received several reports of SplashShopper version 3.2 crashing on launch for users that are updating from version 3.1. While we are not able to reproduce the issue yet, we decided to remove the app from the store until we could investigate and fix it, to prevent more users from having the problem.
If you have your data in the SplashShopper desktop or if you are not concerned about reverting the data to the default sample lists, you can delete and reinstall the app from your iTunes desktop.
We apologize for the inconvenience and we will restore the app as soon as possible, and notify those interested.
We have been trying to debut with several users on this issue for over a week, and so far we have not been able to isolate the problem or reproduce the issue. We are continuing to work on it, and we’ll update you as soon as we have some news. Sorry for the inconvenience.
Thanks for your patience. At long last, SplashShopper 4 is out for iOS. Due to the upgrade issues some people were having, we released this as a new app on the store so it won’t overwrite your old version.
You can get it on the App Store here:
We have set the price to FREE until 10/23 so that you can get this upgrade at no charge. After that it will be $1.99.
This version also fixes the problem of adding multiple users to the SplashShopper desktop user menu on sync. This version will add only one version and continue to sync with that user going forward.
It is a separate app from version 3. It has a pink icon with a red shopping cart, somewhat different from version 3. Use the search tool on your device to find it.
Thanks for contacting us.
1. I have desktop 3.2. That’s the latest, right?
2. How do I upgrade the iPhone app without losing my lists?
If you have your customized lists in the SplashShopper Desktop, export your list from the old user in SplashShopper Desktop:
File menu > Export > SplashShopper vShop
Repeat for other lists that you need to transfer (you need to be in All view for each list).
Download the new SplashShopper 4.0 iOS app (if you have not already):
Then run the new iPhone app, and do a sync with the SplashShopper Desktop.
Then switch the user in the SplashShopper Desktop user menu to the new (properly working) device name.
Now import your vSH files, creating new lists. Then sync again.
If your data is in the old iOS app only, and you are able to run the old app, you can email the items to yourself to be imported into the new SplashShopper 4 app. Here’s how:
1. Open your old SplashShopper app
2. Select the list you want to transfer, and stay in the All items view
3. Tap the “mail” icon near the top of the screen (by the search icon)
4. Enter your own email in the to field and email it to yourself
5. Open the email when you receive it and tap the “All items” link to import into the new SplashShopper
6. Repeat for other lists if needed
Sorry, we didn’t know you were waiting for the update!
Please make sure you have the correct SplashShopper desktop installed, as I have learned that some users did not have the latest and greatest version. You can click the download buttons on the main SplashShopper page:
Thanks for contacting us. You can simply delete the SplashShopper desktop and install a fresh copy from:
Thanks for contacting us. Check the SplashShopper desktop user menu for multiple users. It sounds like sync is happening, but perhaps with a different user than the one you are viewing. Enter a test item on each user if you are not sure which one it is synching with.
Thanks for reporting this. We’ll investigate and fix in a future update.
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