I wan to use splash I'd with both my iPhone and iPad. Same database. Can I do that and do I have to pay twice?
Thanks for contacting us. That is specifically why we developed SplashID Cloud Services in version 7 – so you don’t have to fuss with synchronization. Just download the iOS version on both devices and choose SplashID Cloud Services in the setup. This database will also be shared automatically with any desktop SplashID app you install, as well as the SplashID web client.
You can download a free trial here:
WiFi sync works pretty much the same on iPad as it does on Android, except there are 2 ways to get to the sync dialog:
1. Pull down on the record list
2. Tap the settings button and then tap Sync.
Thanks for contacting us. Some users have reported this and we believe it may be linked to an iOS 8 networking problem. Please reset the networking settings on your iPhone and then connect to your WiFi network anew and see if that fixes it.
Please follow the instructions in #1 on this page:
Let me know if that helps.
We have tried, but we are unable to reproduce the issue so far. Apple released iOS 8.0.2 last night. Please try updating to that and see if it helps. Also, restart your Mac for good measure to get the network settings to properly reset if needed.
Please use this page to contact us directly:
We have a new SplashShopper for iPhone coming any day now, but it may be awhile for an update to the iPad app.
Instead of deleting and reinstalling the app when it hangs, try force quitting it instead. To do that, double press your home button to bring up the app switcher, then select SplashShopper and swipe it up and off screen to close it.
Thanks for contacting us. Do you have the complete dat in the web app:
If so, just delete and reinstall the iOS apps and they should pull the complete data.
Thanks for contacting us.
If your SplashID Safe data is good in the Cloud, you don’t have to worry about anything as far as deleting the local database on the iOS device is concerned.
1. To be on the safe side, check that your data is good in the web app, by logging in on your desktop web browser: https://splashid.com/login.php
2. Delete the SplashID Safe iOS app and reinstall it from the App Store to reset the data.
3. Run SplashID Safe iOS app and login with the same email and password as always, and your data will return magically, and your license should work properly.
Thanks for contacting us. Yes, it should work automatically!
Did you try deleting and reinstalling the app?
If so, what have you tried and what is failing?
Thanks for contacting us. Make sure you are using version 8 on the iPad as well (not version 6 or earlier).
Also, you should delete and reinstall and make sure the email address matches the SplashID Desktop user exactly.
Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.
Support request form: http://support.splashdata.com/customer/portal/emails/new
SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.