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How do I delete a User

Ron Bowlin Apr 27, 2014 11:21AM PDT

I got a new iPhone. The User menu item now shows both my old iPhone and new iPhone. How do I delete the old iPhone from the User list?

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Bob Taylor May 20, 2014 01:21AM PDT
The question relates to Splash Shopper. Reset SplashID would appear not to apply. How is the user deleted in Splash Shopper? I had an old trouble ticket that had an answer, but I can't find my tickets on your website anymore. Please post a solution for deleting old users when changing phones.
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Justin Cepelak May 20, 2014 01:22AM PDT SplashData Inc Representative

Quite right! Sorry for misunderstanding.

Let’s try resetting the desktop completely. This assumes you are on Windows.

Find this folder:

My Documents\SplashData\SplashShopper\

Rename it to SplashShopper.old. That will hide it from the SplashShopper desktop, but not erase the data in case we need to get it back somehow.

Then delete the SplashShopper entries from your registry. To
do this:

1. Go to your Start Menu and choose Run
2. Type in “regedit”
3. Go into the directory HKEY_CURRENT_USER/Software/SplashData/
4. Delete the folder in that directory called SplashShopper Desktop

Then launch the SplashShopper desktop, enter your registration code, and go through the guided setup again to connect the iPhone.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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