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My Splashshopper is crashing

Jeanne Tan-Malantic Apr 08, 2014 10:03PM PDT

Whenever I would click on the "more" button, it exits immediately. This has been happening ever since I updated my IOS. I have an iPhone 5.

Also, I can't see the options in the "more" button as well.

Please help. Thanks.

Up -3 rated Down
Justin Cepelak Apr 08, 2014 11:01PM PDT SplashData Inc Representative

Thanks for contacting us. This is a known issue and will be fixed in an upcoming release.

Up -5 rated Down
Justin Cepelak Apr 15, 2014 05:38AM PDT SplashData Inc Representative

Still working on it. We’ll make an announcement on Facebook and Twitter when it’s released.

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Diane Hawkins Apr 23, 2014 12:53PM PDT
Mine is doing the same thing so I hope they're still working on a fix. I've been using it for years.
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Justin Cepelak Apr 23, 2014 12:53PM PDT SplashData Inc Representative

Yes, we’re still working on the fix. We’re updating SplashShopper to have full support for iOS 6, iOS 7, and iPhone 5, so there’s a lot to do. Stay tuned…

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Noel Jul 07, 2014 01:15PM PDT
I have the same problem. It makes it difficult to use SplashShopper. Since this problem hasn't been fixed I'm looking for a replacement program.

It would be great if this known issue could be fixed before I migrate to another app.
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Justin Cepelak Jul 07, 2014 01:15PM PDT SplashData Inc Representative

Thanks for contacting us. This is a known issue and we’re working on it. We’ll have a new version of SplashShopper soon that will fix this and support iOS 7 UI and iPhone 5 screens.

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Mike Aug 18, 2014 01:54PM PDT
How's that Splashshopper release coming?
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Justin Cepelak Aug 18, 2014 01:55PM PDT SplashData Inc Representative

The version 3.2 update for iOS has been submitted to iTunes, and it is just awaiting approval from Apple before it will be released.

Stay tuned to your App Store icon!

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Mary Tweedie Aug 27, 2014 11:01AM PDT
Thanks so much for your encouraging reply, Justin!

I am continuing to check the App store on a daily basis. Any idea how long Apple usually takes to release such updates? I really LOVE SplashShopper and am lost without access to the "more" button!
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Justin Cepelak Aug 27, 2014 11:01AM PDT SplashData Inc Representative

Hi Mary,

We actually had released it, but some users were reporting crashes, so we pulled it until we can identify the problem. Thanks for your patience.

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Mary Tweedie Sep 16, 2014 04:24PM PDT
Hi Justin! Just wondering if you might have an update on the progress? Thanks!
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Justin Cepelak Sep 16, 2014 04:24PM PDT SplashData Inc Representative

Hi Mary,

We’re still troubleshooting directly with some users having the issue, and hope to resolve this soon. Sorry for the inconvenience.

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Justin Cepelak Oct 16, 2014 12:07PM PDT SplashData Inc Representative

Hi Alan,

Thanks for contacting us. We are just waiting for Apple to approve the new release of SplashShopper. It’s been waiting for 2 weeks!

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Mary Tweedie Oct 16, 2014 01:51PM PDT
I only just saw this reply for Alan from Justin. Thanks, Justin!
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Justin Cepelak Oct 20, 2014 03:41PM PDT SplashData Inc Representative

Thanks for your patience. At long last, SplashShopper 4 is out for iOS. Due to the upgrade issues some people were having, we released this as a new app on the store so it won’t overwrite your old version.

You can get it on the App Store here:

https://itunes.apple.com/us/app/splashshopper-list-organizer/id924336386?ls=1&mt=8

We have set the price to FREE until 10/23 so that you can get this upgrade at no charge. After that it will be $1.99.

This version also fixes the problem of adding multiple users to the SplashShopper desktop user menu on sync. This version will add only one version and continue to sync with that user going forward.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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