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Corrupt records after updating desktop to ver

Cyndi May 21, 2015 06:32AM PDT

After installing the upgrade on my desktop, I opened my Android version on my phone and I have several records with just garbled symbols.
I reopened the desktop and it still appears to be fine.
BUT I am concerned that the phone will send the garbage to the desktop.


Up -8 rated Down
Justin Cepelak May 21, 2015 02:03PM PDT SplashData Inc Representative

Thanks for contacting us. The bigger question is what you have on the cloud. When you login to the web app on your desktop browser, is the data ok?


If so, you’re good. You can just reset the Android data and it will get clean data from the cloud.

Thanks for contacting us.

Delete the Android app and reinstall it to wipe the data, or go to System settings > Apps > SplashID > Clear Data.

Run SplashID on the Android and login with the same email and password as always.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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